Frequently Asked Questions

Everything you need to know about your PROCAM experience

What kind of warranty comes with PROCAM electronics?

All PROCAM products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.

How long does shipping take for high-end camera gear?

We offer insured express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs.

What is your return policy for opened electronics?

You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective.

Do you offer technical support for setup?

Yes, our PROCAM experts are available via live chat and email from 9 AM to 6 PM EST to help you calibrate and set up your new equipment.

Are the products sold on PROCAM brand new or refurbished?

Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on our store are 100% brand new and factory-sealed.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for qualifying purchases.